Privacy Policy

We may collect information from you when you visit our website, complete a form, request a quote, book a service, subscribe to updates, communicate with us, or otherwise interact with KC Mop Stars.

Personal Information

We may collect personal information such as:

• Name
• Email address
• Phone number
• Service address
• Billing address
• Payment information
• Service preferences
• Home or business details, such as square footage, number of bedrooms, number of bathrooms, service type, access instructions, pets, parking details, and special cleaning requests
• Photos, notes, or other information you voluntarily provide related to your cleaning service

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on the website
• Referring website or advertisement
• General location data
• Website interactions and form activity

This information helps us improve our website, understand customer interest, measure marketing performance, and provide a better user experience.

KC Mop Stars may use your information to:

• Provide, schedule, and manage cleaning services
• Create and manage customer accounts
• Send quotes, estimates, invoices, receipts, booking confirmations, and service reminders
• Communicate with you by phone, email, text message, or other communication methods
• Respond to questions, requests, reviews, or customer service needs
• Process payments
• Customize services based on your property and preferences
• Improve our website, services, customer experience, and marketing
• Send promotional offers, updates, reminders, or special deals
• Prevent fraud, unauthorized activity, or misuse of our services
• Comply with legal, regulatory, tax, insurance, or business obligations

KC Mop Stars may use third-party platforms to help manage bookings, customer accounts, payments, reminders, marketing, and service communications. These may include platforms such as Booking Koala, GoHighLevel, payment processors, website hosting providers, analytics tools, and other business software providers.

When you book a service, submit a form, make a payment, or communicate with us, your information may be processed through these platforms. These third-party providers may collect, store, or process your information according to their own privacy policies and security practices.

KC Mop Stars does not store full credit card numbers on our own website unless expressly stated. Payment information is typically processed securely through third-party payment processors.

By providing your phone number or email address, you agree that KC Mop Stars may contact you regarding:

• Quote requests
• Booking confirmations
• Appointment reminders
• Service updates
• Customer service follow-ups
• Payment or billing matters
• Review requests
• Promotional offers, discounts, or service updates

Text message and data rates may apply. Message frequency may vary.

You may opt out of promotional text messages at any time by replying STOP. You may also reply HELP for assistance. Opting out of marketing messages does not prevent us from contacting you about active bookings, service issues, account matters, billing, or legally required communications.

You may unsubscribe from marketing emails by clicking the unsubscribe link in the email or contacting us directly.

KC Mop Stars does not sell your personal information.

We may share your information only as reasonably necessary to operate our business, provide services, and comply with legal obligations. This may include sharing information with:

• Cleaning team members, employees, contractors, or service providers assigned to your cleaning
• Booking, scheduling, and customer management platforms
• Payment processors
• Email, SMS, phone, and marketing platforms
• Website hosting, analytics, advertising, and retargeting providers
• Insurance providers, legal advisors, accountants, or business consultants
• Government agencies, law enforcement, courts, or regulators when required by law
• A successor business in the event of a merger, acquisition, reorganization, or sale of business assets

We only share the information reasonably necessary for the intended purpose.

Our website may use cookies, pixels, tags, and similar tracking technologies to improve website functionality, understand visitor behavior, and support advertising or retargeting campaigns.

These technologies may help us:

• Remember website preferences
• Measure website performance
• Understand which pages visitors view
• Track form submissions or booking activity
• Improve advertising campaigns
• Retarget website visitors with relevant ads

You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

KC Mop Stars may use advertising platforms, analytics tools, and retargeting technologies to show relevant ads to people who have visited our website or interacted with our services.

These platforms may collect information such as website visits, page views, device identifiers, general location, and ad interactions. This information may be used to measure advertising performance and deliver more relevant promotions.

We do not control how third-party advertising platforms collect or use data once you interact with their services. Their use of information is governed by their own privacy policies.

We take reasonable administrative, technical, and physical measures to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, online platform, payment system, or method of electronic transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide services, manage customer relationships, comply with legal and tax obligations, resolve disputes, enforce agreements, and support legitimate business purposes.

When information is no longer needed, we may delete, anonymize, or securely retain it as required by law or business necessity.

Depending on where you live and applicable law, you may have the right to:

• Request access to the personal information we have about you
• Request that inaccurate information be corrected
• Request deletion of certain personal information
• Opt out of marketing emails or text messages
• Request information about how your personal information is used or shared

To make a privacy request, contact us using the information listed below.

Please note that we may need to verify your identity before fulfilling certain requests. We may also retain information when required for legal, billing, tax, security, insurance, or legitimate business purposes.

KC Mop Stars does not knowingly collect personal information from children under the age of 13. Our website and services are intended for adults who are requesting or managing cleaning services.

If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

Our website may contain links to third-party websites, platforms, booking tools, payment portals, social media pages, or other external services.

KC Mop Stars is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party sites or services you use.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

If you have questions about this Privacy Policy or how your information is handled, please contact us: